We answer all your questions
Where are we located?
Mi Casa Inn
C / San Bernardo 20. 6th Floor.
Working Hours: Monday-Friday 10 a.m. -14 p.m and from 16 p.m. -20 pm.
How can I get there?
[Metro] From Atocha station, take metro line 1 to Sol and change to line 2 direction Noviciado, it will take no more than 2 minutes to get to our office.
[Taxi] A taxi will cost about 12€ from Atocha - it may increase about 4€ if they pick you up at the station.
[Cabify] It is the most comfortable and quick way to get to our offices, in fact we have made an agreement for the residents of Mi Casa Inn, book the service few days before through www.mellowtransfers.com
[Metro] From Chamartín station you only have to take line 10 and get off at the Plaza España stop (from there you can walk and it will be only 4 minutes) or you can make a change and take line 2 to the stop Novitiate.
[Taxi] A taxi will cost about € 15 from Chamartin - it may increase by about € if they pick you at the station.
[Cabify] It is the most comfortable and quick way to reach our offices, in fact we have reached an agreement for the residents of Mi Casa Inn, ask a few days before through www.mellowtransfers.com
[Metro] From the station Adolfo Suarez Madrid Barajas Airport, take the metro line 8 to Nuevos Ministerios and change to line 10 to Plaza España (from there you can walk) or change to line 2 and get off at Noviciado. We are 2 minutes walk from the metro stop.
[Taxi] A taxi will cost € 30 (fixed fee) from the airport.
Next to our office you have several parking sapce in which you can leave the car for a small fee. The exact address is C / San Bernardo 20, 6th floor.
How can I contact you?
We love talking to you and can contact us by email or phone.
You can call us at +34657.831.190. Or by email : Info@micasainn.com
How can I visit the residence/apartments ?
The visits are made on weekdays ( Monday to Friday) , so you only have to click on RESERVAR VISITA fill in the information we ask and we will get back to you in less than 48 hours.
Duration of visit?
It depends on you. We will dedicate all the necessary time to show you the residence, it is an important decision and we know that the things must be seen in detail although we are sure that you fall in love with our residences
What will I visit?
You will get to will visit the whole residence, from the common areas to the rooms if they are desoccupied, perhaps it is not the room that you will have during your stay but it will be very similar. In addition, you can ask us all the questions you need and we will tell you some curiosities about your neighborhood.
When can I arrive?
You can arrive the day your contract starts. If you want to arrive sooner/ealier, please notify us a week in advance.
What do I have to bring?
Your willingnes to make friends, lern from other cultures, have fun. want to make friends, want to know other cultures, your best smile, you can bring your bedding and towels but to make more space in your suitcase when we can take them to your room.
What I dont have to bring?
Bad vibes, too much things, things that make noise, television, refrigerator or microwave ... If you have any doubts write us.
Are the rooms mixed?
The residence is mixed, but the double rooms are seperated, if you are female you will share with a woman and the same for men. En caso de ser amigos podeis mezclaros
Can I choose my room?
Tell us which room you would like and if it is available we will assign it to you, but it is very complicated because it depends on many variables so we can not guarantee it to yo
Entrance to Mi Casa Inn
The client must make the check in on weekdays( Mondays to Fridays) going to the office of MI CASA INN located at Calle San Bernardo Nº 20, 6th Office hour: 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m. , to sign the contract and collect the keys to your room. In case, the entry is made on the weekend, you must notifie the Booking Department sending an us email to email@example.com indicating the specific date and time that you will make your check in
Entry into any accommodation of MI CASA INN will normally occur on the first day of the contract period.
Delay at entry
In the event that the customer has to delay their entry, they must notify the client in writing to firstname.lastname@example.org , at least one week before the Booking Department indicating the new specific date and time, it should be expected that the Booking department confirm that arrival is possible on the indicated date.
The deadline for incorporation into the Residence must be made within a maximum period of 30 days of the one indicated in the reservation form, if this did not become effective within that period. If this is the case, the booking department may assign its room to another person, the el, will be retained by MY HOUSE INN as compensation.
Checking the room at the entrance
At the time of entrance the client must make the check in filling the following form from our website: At the time of signing the accommodation contract, the PART OF THE ACCOMMODATION REVIEW will be made available to the guest, which must be sent signed within a maximum period of 48 hours, once the inspection has been made to info @ micasainn .com If after this period the resident has not returned the signed part, it is understood, for all purposes, that the furniture and belongings of the room are in perfect condition. They are understood to mean, all those objects owned by MI CASA INN within each accommodation for personal use of the residents and that they are.
The departure of any guest from the residence and / or apartment of MI CASA INN will occur on the last day of the contract period, before 12:00 hours, unless the resident communicates at least one month in advance with written email or letter to the Booking Department to administracion@micasainn/ email@example.com The Booking Department will confirm you within 48 hours , if possible and / or the repercussions of such change, the guest must wait for the Booking departamento response not to be made, MI CASA INN reserves the right to accept the change.
The intention to modify the date of departure from the stipulated in the contract (which in any case must correspond to a business day during working hours), in which case no claim for partial payment of the price of the last month Of stay. Regardless of the date of departure the last month must be paid completly. If no change is notified regarding the date of departure, the Booking Department will assume that the departure date is the one stipulated in the contract.
It should be noted that if the change in the date of departure is lower than that stipulated in the contract, under no circumstances will the bond/caution be returned/refunded, because this represents a breach of contract, as stipulated in clause ....
In case of extending the stay of the stipulated in the contract, you must inform at least one month in advance and in writing to the Booking Department at firstname.lastname@example.org, where they will explain the process to follow.
If you are staying in a residence on the day of your departure you must leave the card of your room and key of the locker on your desk. Remember that if you do not leave the card of your room or the key of the locker of the kitchenwe ill deduct 50€ from your deposit
Studios and Apartments
In case you are living in a flat in Glorieta de Embajadores, you must deliver the key of your room or apartment to the consierge , if your accommodation is located in Malasaña you must go to the office of MI CASA INN to deliver the keys. Also if the keys are not delivered the keys will be deducted directly from the deposit 50 €
Registration and reservation.
The enrollment fee This expenditure will be made only once per stay in terms of management and enrollment; And its aim is to reserve the room (in case of cancellation the amount can not be refunded).
Extension of contract.
To extend your stay in MI CASA INN you must notify with a minimum of one month in advance and in writing to the Booking Department your desire to extend your stay. Once the Reservations Department confirms that this is possible, you must come to the office of MI CASA INN to sign a new contract to formalize your renewal. In the case you do not signe the new contract, the renewal will not be effective, so you must leave the accommodation on the date stipulated in the contract. And therefore, MI CASA INN has all the right to commercialize the room and / or flat
Cancellation of contract
The cancellation of the contract can be made if the client communicates via email or writing an email to email@example.com notifing their voluntary departure their departure of the residence, being canceled the contract unilaterally.
The purpose of the depoit shall be the guarantee to cover the cost of repaing damaged objects such as furnitures in the room once you leave as determined by the lessor, as well as, more generally, to respond to the obligations of the guest; The guarantee will be refunded to the guest, if applicable, within two months after the date of departure once the expenses, damages or faults are covered , if any, including the supplies, services and consumptions Case, outstanding. This corresponds to a month's rent and must be paid together with the first monthly payment 48 hours after signing the rental agreement.
To begin the process of deposit refund , you have to follow these steps:
- Inform us about your departure date in the following link: http://micasainn.com/salidas/
- The last day, Check Out in http://micasainn.com/checkout/. After filling it up you will send you a 4 digit code to your email you have to insert. Before departure please remember to place your card and locker keys on the table in case you live in residence)
- Deposit refund http://micasainn.com/devolucionfianza/. It is not necessar for the bank account to be Spanish.
The deposit refund as indicated in your contract will be returned, if applicable, within two months since the date of your departure. It should be noted that in case of breach of contract, it will not be returned. Likewise, expenses, damages or faults, if any, including supplies, services and consumptions, if any, will be deducted from the deposit.
Once the transfer is made, the Administrative Department will send you a receipt confirming the delivery.
Early cancellation of the contract. In the event of abandonment or early cancellation of the place, therefore not fulfilling the duration of the signed contract, the Resident will not be entitled to the return of the deposit.
Cancelling the contract before time will be considered a voluntary termination of the lease. Therefor the guest will not have right to demand the deposit refund.
Payments can be made in two ways:
- Single payment. This modality will be applied as long as you pay a minimum of 8 months in a single payment and you will have a 5% on the total amount This will be done in a single income 48 hrs after signing the contract
- Monthly payment. The payment of the rent between the from the first to the fifth of each st and 5th of each month will be may by bank transfer or a over the counter payment at any bank cash income in the bank. We want to remind you that as from the 5th of the current month you will have to pay 10 € penalty per day delayed . Please consider this information during the payment procedure.
The guest has / is obligated to pay the entire month once they check in or out occurs regardless the date of entrance and departure.
Appliances : water, electricity, heating, internet ...
At our Residences
The price of the accommodation established in your contract includes in the case of residences the expenses of water, electricity, gas, internet and community.
Flats and apartaemnts
For our flats and apartaments in the Price they might be or might be not inclueded scertain appliances cost that we will specifie As far as flats or apartments in the price are included or not certain expenses of supplies, these terms will be stipulated in each of the contracts of rent of the lodging.
In case the utility costs are not inclueded in the price we will send you the amount and the original bills peovided by our supplying company that the utility supplaying company. This bills will be send every 2 months or whenever we receve them from the companies. The amounits chargde for these costs will be considering your date of entrance and departure. These amounts must be payed as son as posible or in case the guest authorizes us they will be deducted from the depoit
Are linens and towels inclueded?
The beds is layed with a mattress cover, a cover slipcover, a pillow and a bedspread.
If you want you can reques for our bedding set that has a cost of 49€ that inclueds fantastic pack of bedding set (bottom sheet, intermediate sheet, pillowcase and duvet cover)
and an incredible pack of towels (foot towel, small towel, medium towel and large towel).
Can I customize/decórate my room?
Of course you can, but you must leave it exactly as you found it. Otherwise there could be additional charges for the damages caused by decorating.
Can I have/ own pets?
We love animals but it is forbidden to have them inside the residence so that there is a better coexistence among Innsiders
Do we have laundry room?
Yes. The residences count with huge waching machines and dryers. Washing costs 3€ and drying 2€
Can I smoke?
We are sorry, but smoking inside the rooms is not possible, it is strictly prohibited/forbidden and can cause penalties and additional cleaning and paiting expenses.
Free WI-FI Connection
Of course! You have several routers per floor, so we have the best possible connection at the residence.
Can we party at the residence?
Room parties are not allowed. You can use the common areas, but always with a previous permission/authorization. Anyway, do not worry about organizing paries we will take over this issue ; ) be in charge.
Can friends come over?
One of the positive things of Mi Casa Inn is the ability to bring visitors to sleep over (1 guest per room) for specific nights, you do not need to notify us.
Who can I talk to if I have a personal problem?
At your university you will have a student service that will try to help you out. Moreover you can also speak to us. We are willing to help you. There is always someone to talk to. In your University there will be a student service where where you will be able to is also the Defender of the University. Our customer service team is also there if you need us. Unless it is an emergency, thank you for asking.
How to report a damages?
If you have any kind of problems with your room such as water leaks or damages please le us know filling up the follwing link: http://micasainn.com/innsider/. By the time you fill it up. The maintenance staff will solve it as soon as possible.
How to report an internet incident?
If you have any kind of problem with the WI-FI connection you have to fill up the following link: http://micasainn.com/informatica/. The Informatic staff will solve the problema as soon as they can.
Where can I send correspondence or packages?
If you want to receive correspondence or packages, it is better that you provide the address of our office (Calle San Bernardo Nº 23 or 20 CP 28015, Madrid, Spain) because we have reception with a wide opening hours from Monday to Saturday from 08:00 to 22:00 hours. Once you receive the package or letter we send you an email nfoeming you abou it.
How can I hire an extra?
You must request it thru our web clicking on the following link: http://micasainn.com/extrasyservicios/. We will provide the selected extra to you as soon as we receive it fom our supplier.
How can I unsubscribe an extra?
Unsubscribings must be made thru our website: http://micasainn.com/extrasyservicios/
Please remember that the monthly extras will be unsubscribed for the next month if you request it once past the 1st of the current month.
What do I do if I lose my acces card or the key to my locker ?
In case you lost your acces card or the key of the locker of the kitchen during the week (Monday to Friday) you can come to the office at from 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m. so we can do a new key for you
If you lose your locker card or key during the weekend, you must call +34 -657-83-11-90 to request a new one, in the event that it is the locker's key, you must wait until Monday to be You provide a copy of it.
Remember that the cost ofa new key or key locker is € 10, which must be paid in cash at the time of delivery.