We answer all your questions
WHERE ARE WE LOCATED?
Mi Casa Inn Office
C/ San Bernardo Nº 20, 6º Planta.
28015, Madrid, Spain
Monday to Friday from 10:00 to 14:00 hours and from 15:30 to 19:30 hours.
HOW TO GET THERE?
[Metro] From Atocha station, take metro line 1 to Sol and change to line 2 to Noviciado, it won't take you more than 2 minutes to reach our office on foot.
[Taxi] A taxi will cost about 12€ from Atocha - it may increase about 4€ more per pick up at the station.
[Metro] From Chamartín station you just have to take line 10 and get off at the Plaza España stop (from there you can walk and it will only take 4 minutes) or you can make a change and take line 2 to the Noviciado stop.
[Taxi] A taxi will cost about 15€ from Chamartín - it may increase by about 4€ per pick up at the station.
[Metro] From the Adolfo Suarez Madrid Barajas Airport station, take the metro line 8 to Nuevos Ministerios and change to line 10 to Plaza España (from there you can walk) or change to line 2 and get off at Noviciado. We are 2 minutes walk from the metro station.
[Taxi] A taxi will cost 30€ (flat rate) from the airport.
Next to our office there are several parkings lots where you can leave your car for a small fee.
HOW TO CONTACT US?
We love talking to you, can contact us by phone on +34 657 83 11 90 or +34 915 42 99 27. Or by email at firstname.lastname@example.org
HOW CAN I VISIT THE RESIDENCES OR FLATS?
The visits are made on weekdays (Monday to Friday), so you only have to click on “RESERVAR VISITA” https://micasainn.com/reserva-visita/, fill in the information requested and we will get back to you in a maximum period of 48 hours.
DURATION OF THE VISIT?
It depends on you. We will dedicate all the necessary time to show you the residence, it is an important decision and we know that the things must be seen in detail although we are sure that you fall in love with our residences
WHAT WILL I VISIT?
You will be able to visit the whole residence, from the common areas to the rooms, as long as they are not occupied, perhaps it is not the room that you will have during your stay but it will be similar. In addition, you can ask us all the questions you have.
WHEN CAN I ARRIVE?
You can arrive on the day specified in your reservation or in your contract, if it has already been signed. If you want to arrive sooner/earlier, please notify us one week in advance by sending an email to email@example.com
WHAT DO I HAVE TO BRING?
Your willingnes to make friends, want to get to know other cultures and your best smile. Also, you can bring your bed linen and towels but it takes up more space in your suitcase when you can hire it with us at the following link: https://micasainn.com/extrasyservicios/ and that they are delivered to your room.
WHAT I DON'T HAVE TO BRING?
Bad vibes, too much things, things that make noise, television, refrigerator or microwave ... If you have any doubts write us to firstname.lastname@example.org.
ARE THE ROOMS MIXED?
The residence is mixed, but the double rooms are separated, it means, that if you are a female you will share with a woman and the same for men. In case you're friends, you can mingle.
CAN I CHOOSE MY ROOM?
Tell us which room you would like and if it is available we will assign it to you, but it is very complicated since it depends on many variables why we cannot guarantee it to you.
ENTRANCE TO MI CASA INN
The client must make the check in on weekdays (Mondays to Fridays) at MI CASA INN's office located at Calle San Bernardo No. 20, 6th floor, at the following hours from 10:00 to 14:00 hrs and from 15:30 to 19:30 hrs. to sign the contract and collect the keys to your room. In case, the entry is made on weekend, you have to notify the Booking Department sending an email to email@example.com indicating the specific date and hour to consult the possibility of the entrance.
If the entrance is made on a Sunday it has an additional cost of 50 €.
Entrance to any MI CASA INN accommodation will normally take place on the day specified in the reservation or in the contract if this has already been signed.
ENTRY DELAY. If you delay your entry, you must notify by email to firstname.lastname@example.org at least one week in advance, indicating the new date and specific hour and you will have to wait for confirmation that it is possible to arrive on the indicated date and hour.
The deadline for joining the Residence must be made within a maximum of 30 days from the start of the stay indicated in your reservation. If the entry is not made within the aforementioned period, the Management may assign your place to another person, the enrollment being retained by MI CASA INN as compensation.
CHECKING THE ROOM AT THE ENTRANCE
At the time of entry into the room, the guest must make the Accommodation Review Report through the web page in the check in section (http://micasainn.com/checkinn/) You must send it within a maximum of 12 hours after your entry. If you do not send the part within this period, it is understood, for all intents and purposes, that the belongings, furniture and the room are in perfect condition.
Departure from the room will take place on the last day of the contract period, before 12:00 am. The guest, in a maximum of 24 hours after of departure, must carry out the Descriptive Act through our website in the check out section (http://micasainn.com/checkout/). If, after this period, it is not sent it. The check-out will be carried out unilaterally and the Descriptive Act will be drawn up, which implies verifying that the room is in the conditions delivered, as well as the furniture and fixtures.
Regardless of the departure date of the last month, this will be paid in full. If no change is notified with respect to the date of departure, it will be understood that the departure is the stipulated in the contract. In case of extension of contract, which is subject to availability, must be communicated at least two months in advance and in writing to the email email@example.com, which must wait for confirmation and explanation of the process to follow.
It should be noted that, if the change of departure date is less than that stipulated in the contract, under no circumstances will be returned the guarantess, because this represents a breach of contract, as stipulated in the contract.
HANDOVER OF KEYS:
Don't take them away...there are new innsiders who will need them to enjoy their experience.
If you are staying in a residence on the day of your departure you must leave your room card and kitchen locker key on your room desk, from which you must take a photograph and upload it at the time of your check out. Remember that the room key (card), locker key and any other object given to you at the beginning of your contract, must be returned in case not, for whatever reason, will be discounted 50 € from your deposit for each of the keys or objects given.
- STUDIOS AND APARTMENTS
If you are living in an apartment in Embajadores (Atocha), you must deliver the key of your room or apartment to the concierge, If your accommodation is located in Malasaña, you must go to the MI CASA INN office to hand over the keys. Likewise, if the keys are not deliver, 50€ will be deducted directly from your deposit.
REGISTRATION AND RESERVATION
The registration fee will be paid only once per stay for management and registration purposes; and serves as a reservation of the place in our residence (in case of cancellation this amount will not be refunded).
This registration fee covers the following concepts:
- Reservation of the room.
- Welcome pack.
- Cleaning service of the common areas during the whole stay. *
- Administration expenses during the whole stay.
- Free attendance to all activities and events during your stay.
* The cleaning of the common areas in the residences will be carried out by our staff and covers : kitchens, living rooms, library, gym, corridors, gym... where appropriate.
The cleaning of the common areas in the shared flats in Atocha or Malasaña will be carried out by our staff and covers: corridors, landings and the entrance to the building.
Note: the cleaning of the common areas in Atocha and Malasaña does not refer to the common areas of the shared flat or flat, this cleaning will be paid for by the tenants.
In the event of cancellation of the reservation or not occupying the flat or room reserved, this REGISTRATION FEE cannot be used for the reservation of a room in a subsequent year. A new reservation must be made and therefore the registration fee must be paid again in order to be eligible for the reservation of a room or flat.
EXTENSION OF CONTRACT
To extend your stay you must notify at least two months in advance and in writing to the email firstname.lastname@example.org your desire to extend your stay. Once the Reservations Department confirms you that this is possible and that your room is still available for the renewal period you request, you will have to sign a new contract to formalize your renewal. If you do not sign the new contract, the renewal will not be effective, so you must leave the accommodation on the date stipulated in the contract. Therefore, Mi Casa Inn has the right to commercialize the room or apartment.
The purpose of the guarantees shall be to ensure the costs of repairs caused by possible damages to facilities or equipment, in the opinion of the lessor, as well as, more generally, to respond to the fulfillment of the obligations of the guest, The guarantees will be refunded to the guest, if applicable, within two months after the reception of the guarantee form refund, made through our website (https://micasainn.com/devolucionfianza/), and satisfied expenses, damages or faults, and / or penalties if any, including supplies, services and consumptions, if any, pending payment.
The guarantees will not be returned in the event of voluntary cancellation, regardless of the reason, before the end of the contract period, or in the event of expulsion.
The payment of the first instalment shall be made in full, as well as the amounts collected as a deposit, regardless of the date of arrival of the TENANT, within a maximum period of 48 hours from the entry into force of the contract, regardless of whether the TENANT is present at the premises after the start of the contract. If the TENANT does not make the payments set out in this clause, it shall be understood that it unilaterally renounces the present contract, waiving the amounts paid to date, as a penalty for the damages caused, regardless of any other amounts that may be claimed as a result of its breach of contract.
GUARANTEES RETURN PROCESS
To begin the process of guarantees refund, you have to follow these steps:
- TOTALLY OBLIGATORY
Fill in the following form: http://micasainn.com/salidas/ informing us about your exactly day of departure. This must be done in order to proceed the guarantees refund.
- On the last day of your stay at the residence or apartment, you have to make the check out by filling in the form at the following link https://micasainn.com/checkout/. All you have to do is provide your information and upload some photos of the different parts of the room or apartment.
After completing it, a four-digit code will appear on the screen, which you will have to use in point 3. The keys will be handed over in the following way:
- Residence: Leave the card and the locker key on the desk in the room.
- Embajadores Apartments: Deliver them to the concierge.
- Estudios Malasaña: Deliver them directly to the office.
If you do not deliver the card, locker key and sets of keys (as applicable in each case) will be deducted 50 € for each of them, directly from the guarantees as it is stipulated in the contract.
- Finally, you must complete the guarantees request form in the following link https://micasainn.com/devolucionfianza/ Verify that all bank details provided are correct to avoid any inconvenience. Mi Casa Inn is not responsible for the costs and / or bank charges arising from the return of the guarantees and the making of the transfer again due to erroneous bank details.
Important: Remember that the period of return of the guarantees is maximum of two months from the reception of the request.
In the case of abandonment or early cancellation, not fulfilling, therefore, the duration of the signed contract, the Resident will not have the right to the guarantees refund. You must sign a cancellation document in our offices. If you cannot come to our offices, you must sign this document online.
For organizational reasons, Mi Casa Inn may regroup those guests who occupy double rooms, or if applicable, a shared flat and who, once the course begins, are left without a roommate. These guests will be relocated according to the order marked by Mi Casa Inn and even to change rooms, if deemed appropriate.
If the TENANT has not signed the contract at least 5 days before the start date stated in the booking confirmation, the TENANT may cancel the booking made at that time, and the TENANT shall waive the right to claim any amount paid to date for failure to comply with the obligations assumed by the TENANT.
The enrollment fee will be refunded only when one of the following circumstances is proven: closed borders or any impediment to national and international movement by a government. However, each case will be analysed to determine whether this exception applies.
If you have any type of discount for belonging to any of the companies, universities or partners of Mi Casa Inn you must provide a document that credits at the time of making the reservation and always before Mi Casa Inn accepts your reservation or carry out the payment. Once the enrollment fee payment has been made, the discount cannot be made.
Payments can be made in two ways:
- Single payment: This modality will be applied as long as a minimum of 8 months are paid in a single payment and you will have a discount per month of 5% on the total payment. This must be done in a single payment 48 hours after signing the contract by bank transfer or over the counter payment.
- Monthly payment: You must pay monthly rent from the first to the fifth of each month by bank transfer, over the counter payment or by online paymetn by debit or credit card (Visa or Mastercard). For each day delayed of the monthly payment you will have to pay the amount of ten euros (10 €).
FULL PAYMENT ARRIVAL AND DEPARTURE MONTH
Regardless of the day of arrival or departure of the room/apartment, the guest must paid the entire month as a reservation, management and not commercialization of the same.
SUPPLIES: WATER, ELECTRICITY, HEATING, INTERNET...
The price of the accommodation established in your contract, includes in the case of the residences the expenses of water, light, gas, internet and community.
FLATS OR APARTMENTS
In our flats or apartments in the price they might be or might be not inclueded certain utilities these terms will be stipulated in each of the rental contracts of the accommodation.
In the case that they are not included certain utilities the Administrative Department will sent you the bills, when these have been sent by the companies suppliers of services, which in occasions delay their delivery. Also in the flats or apartments that there is an specific amount per month if this amount is exceeded, the difference must be paid.
ARE THERE BED LINEN AND TOWELS?
Beds come with a mattress cover, liquid cover, pillow and quilt. If you want you can order as an extra a great bed pack (fitted sheet, intermediate sheet, and pillowcase and duvet) and an incredible pack of towels (small towel, medium towel and large towel). If you want more information about it, go to the following link: https://micasainn.com/extrasyservicios/
CAN I CUSTOMIZE MY ROOM?
Of course you can decorate it, but you must leave it exactly as you found it, otherwise there may be additional charges for damages caused.
CAN I BRING PETS?
We love animals, but it is forbidden to have them inside the residence so that there is a better coexistence between all.
IS THERE A LAUNDRY?
Yes, washing 3 € and drying 2,5 €.
DO I NEED KITCHEN UTENSILS?
In the kitchens we have refrigerators, microwaves and cooking fires so that you can cook; but the kitchenware, you will have to bring yours; although in our extras section you will be able to buy it: https://micasainn.com/extrasyservicios/
CAN I SMOKE?
We are sorry, but smoking inside the rooms is strictly prohibited and may result in internal penalties and additional cleaning and painting costs.
DO I HAVE INTERNET?
Of course I do! You have several routers for each floor and area, so that you have the best possible connection anywhere in the residence.
CAN I PARTY AT THE RESIDENCE/APARTMENTS?
Not in your room. You can request permission to use the common areas. In any case, we will organise the parties!
CAN FRIENDS COME OVER?
The guest may be visited by relatives, companions or friends outside the building, provided that they are responsible for their behavior. Visitors must go to the property staff to identify themselves, register and obtain the presence of the person they wish to see, and this person must go to the reception to take care of the visitor and accompany him in all his movements through the property. Under no circumstances should visits be made: (i) remain in the room or property after eleven o'clock at night; or (ii) stay overnight; failure to comply with this rule shall entitle the landlord to proceed to the immediate expulsion of the other person, and shall constitute a very serious breach of duty by the guest who has permitted such breach.
The landlord reserves the right of admission in all cases. In particular, the lessor may limit or temporarily suspend the right to visit the rooms in order to maintain the peace and security of the property and of the guests, by means of a duly motivated circular communicated at least 24 hours in advance to all guests.
WHO CAN I TALK TO IF I HAVE A PERSONAL PROBLEM?
There is always someone to talk to. At your university there will be a student service where there is also the Defender of the University. Our customer service team is also available. Unless it's an emergency, we appreciate you making an appointment.
HOW TO REPORT A BREAKDOWN?
To report any type of damage or breakdown that may arise in the room you must notify through the following link: https://micasainn.com/support/?lang=en and our staff will pass to repair it is not necessary that you are in the room they can access.
HOW CAN I REPORT AN INTERNET INCIDENT?
We will try to resolve it as soon as possible, you must do so through the following link: https://micasainn.com/support/?lang=en In the event that you have no way to send mail due to the lack of the Internet you can call +34 657-83-11-90 or +34 915 10 05 77 Monday to Friday from 10:00 am to 2:00 pm and 3:30 pm to 19:30 pm.
WHERE CAN I SEND MAIL OR PACKAGES?
If you wish to receive mail or packages you have two options: send it to Calle San Bernardo, 20, 6th floor where it is open Monday to Friday from 10:00 am to 2:00 pm and from 3:30 pm to 7:30 pm. Or send it to Calle San Bernardo, 23, 28015 which has a wide hours from Monday to Saturday from 08:00 am to 10:00 pm. It is important to take into consideration the times indicated above. Once the correspondence or package is received you will be notified by email. We know you will be excited to receive it.
Reservations made by a group of people, be they relatives or friends, in shared flats or shared rooms in residences will not be formalised until the whole group (whether two, three or four people) has paid the corresponding enrollment fee for the reservation of that flat or shared room. In the event that any of the components of that flat or shared residence does not make the payment, the company reserves the right to cancel the reservation (without reimbursing the amount of the enrollment fee) or the relocation of the client in another accommodation may be of the same type, higher or lower in price and type.
HOW CAN I HIRE AN EXTRA ONE?
You must request them through: www.micasainn.com/extrasyservicios
HOW CAN I UNSUBSCRIBE AN EXTRA?
Remember that the hiring of additional services or monthly items have a minimum stay of 2 months before having the option to unsubscribe In the case that the established permanence has already been fulfilled and you wish to cancel it, you must do it 48 hours before the beginning of the next month through the following link: https://micasainn.com/extrasyservicios/ If you do not do it through this means, the cancellation will not be effective. If the cancellation is made after the 1st day of the current month, the cancellation will occur until the following month.
WHAT DO I DO IF I LOSE MY ROOM CARD OR LOCKER KEY?
If you lose your room key or your kitchen locker key, you must go to the MI CASA INN office from Monday to Friday from 10:00 am to 2:00 pm and from 3:30 pm to 7:30 pm to request another card. In the case of loss of your locker key, you must request a new one from the cleaning staff.
If you lose your card during the weekend, you must call +34 -657-83-11-90 to request a new one, in case it was the locker key you must inform the cleaning staff.
Remember that the cost for loss of room card or locker key is 10 €, which must be paid at the time of delivery.