2. Once we receive your incident it will automatically go to the queue of pending jobs which are solved according to the workload and urgency around 24h.

3. In order to obtain a better service we ask that you give the maximum details regarding the incidence, this will help our Computer Team can solve it as soon as possible.

4. Our Computer Team will be able to access the room in case the resident is not inside it to be able to solve the incident if it is necessary the access to it.